Global Rescue

Pivotel has partnered with Global Rescue to make it easy for you to access vital safety information and services with your satellite phone. We know satellite phone users are among those who do the world’s most dangerous jobs and sports, and do them away from any other communications. Using a Global Rescue membership with your Pivotel satellite service can give you a literal lifeline to help when you need it.

Purchasing a Global Rescue membership ensures that you and the ones that matter most are safe and covered when exploring. If injured, in danger or just needing advice, speak to an expert at Global Rescue on the first call. Global Rescue operations centers are staffed by experienced nurses, paramedics, and military special operations veterans. Global Rescue pioneered worldwide field rescue, with operations teams standing by to evacuate members from the point of illness or injury to the nearest appropriate health care facility. If you do have to be hospitalized, Global Rescue has the ability to transport members back to their home hospital of choice. 

Nobody wants to imagine an emergency on a trip but when the unexpected happens, you want the team of medical and security experts at Global Rescue to be there for you. Global Rescue is the official provider for NASA, Explorers Club, US Ski and Snowboard Team and the LPGA. Memberships start at $119 – with single trip, annual and family options available. 

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Global Rescue Travel Membership is designed to help you in cases of a medical issue or emergency when you travel. Travel Memberships provide field rescue to all members and medical advisory, evacuation, and intelligence services for travelers more than 100 miles from home. See additional information and terms.  

Basic Membership includes: 

Field Rescues
We pioneered worldwide field rescue for members in remote or dangerous environments. Deployable teams are standing by to rescue members from the point of illness or injury for any serious medical emergency. 

Medical Evacuations
Fully deployable medical teams have unparalleled capabilities to transport members back to their home hospital of choice from anywhere in the world. Security advisory and evacuation coverage upgrades are also available in cases of natural disasters, terror attacks, and civil unrest. 

Medical and Security Advisory Services
Operations centers are staffed by experienced nurses, paramedics and military special operations veterans. Global Rescue also has partnerships with the Johns Hopkins Emergency Medicine Division of Special Operations, Elite Medical Group and Partners HealthCare, the Harvard Medical School affiliate. 

Destination Reports and Event Alerts
Destination reports for 215 countries and principalities worldwide include entry requirements, COVID-19 travel status and restrictions, detailed health and security assessments and required immunizations. Keep up to date on health and security events worldwide. 

My Global Rescue Mobile App
Access Global Rescue services in one location. Browse destination reports and alerts, activate emergency assistance, real-time virtual health visits and keep track of the people you care about with GPS tracking and messaging. 

Concierge Services
Global Rescue will also provide assistance with:

• Visa and passport services 

• Translation services in 190 languages 

• Legal service location in 160 countries 

• Logistics management and coordination 

Hospital Referrals
Referrals to more than 200 international Centers of Excellence and over 5,000 clinics and care facilities. 

Mortal Remains Transport
Should the worst occur, we give your family peace of mind by taking care of the complexities and transport of remains to your home morgue of choice. 

Security Membership Upgrade

While all memberships include physical rescue due to illness or injury in standard situations, members may also upgrade to cover rescue from special situations. With a Security Membership, Global Rescue military special operations veterans will extract members in danger of bodily harm from war, civil unrest, natural disasters, government evacuation orders and other security emergencies. 

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With a Global Rescue TotalCare℠ membership, you get immediate access to a team of medical experts for real-time video consultations and treatment – plus all the services of a travel membership. Take control of your care with access to doctors from Elite Medical Group, the Johns Hopkins Emergency Medicine Division of Special Operations and Partners HealthCare, the Harvard Medical School affiliate. 

Urgent care consultations
Use an urgent care consult for whatever you want and receive trusted medical advice wherever you are. Here’s how it works:  

1. Access doctors 24/7, available through the My Global Rescue app, on the phone or on the web. 

2. Once your medical history and symptoms have been obtained, you will be placed into a live video conference with a board certified, licensed doctor.  

3. If a prescription is needed, it will be sent directly to your pharmacy of choice. Doctors can order lab work or diagnostic imaging if needed. 

Examples of what we can help with and treat include 

• Sinus, cold and flu 

• Skin conditions 

• Eye and ear infections 

• Bladder and urinary tract infections 

• Headaches 

• Gout 

• Mouth and oral conditions 

• Yeast infections 

• Minor orthopedic injuries 

Subspecialty second opinions
Dealing with a difficult diagnosis? For remote second opinions, doctors at EMG and Partners HealthCare will facilitate full case coordination, including secure transfer of medical information, expert communication and follow up. Move forward with confidence, avoid risky procedures and save money on costly treatments or surgery. 

Integrated Care Team
World-class Elite Medical Group doctors are part of the same practice. This approach ensures continuity of care- you always get an EMG physician, which sets TotalCare apart from other services. 

Anywhere in the world, anytime
Whether it’s the middle of the night or you’re many miles from home, access is available. A Pivotel satellite phone makes it easy have a two-way conversation when you most need it.  

Medical Advisory Services
Expert advisory from in-house staff of nurses and critical care trained paramedics, insight from U.S.-based doctors and recommendations for the best access to care. 

Licensed in All 50 States
Board-certified doctors are licensed in all 50 states. Doctors have the ability to prescribe and order labs or diagnostic imaging. 

Predictable Costs
ER visits can cost thousands of dollars. TotalCare memberships are available to everyone and consults often cost less than most copays. An urgent care consult through TotalCare costs $45. 

Private and Secure
Your privacy is a top priority and we take measures to safeguard your medical information. 

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Global Rescue is relied upon by all kinds of individuals, families and organizations. Global Rescue is the official provider for NASA, Explorers Club, US Ski and Snowboard Team and the LPGA. Other members include people and organizations who participate in commercial and sport fishing, recreational boating, yacht owners and crew, workboat and tugboat operators. On land, hikers, hunters, and adventure travelers use Global Rescue, as do natural resource companies including loggers, conservation and wildlife workers, and commercial fleet operators.  

Satellite phone users in particular rely on Global Rescue as they naturally tend to be in places where local help is unavailable or unreliable.  

Global Rescue memberships and all terms are offered directly by Global Rescue.  

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You can contact Global Rescue by voice or text, but when the emergency happens, will your cell phone work?/p>

The best way to know you'll have reliable communications is to use a satellite phone. Because satellite phones don't rely on local cell networks, they work virtually anywhere you can see the sky, regardless of the situation on the ground. When you travel or go offshore it's easy to lose cell coverage. Even if you're in an area that normally has cell coverage, there's no guarantee that they will work all the time. After Hurricane Katrina, over 1,000 cell towers were rendered inoperable, leaving massive gaps in coverage for weeks on end.

That's why you need a satellite device.

There are two types of satellite communications to consider to contact Global Rescue.

Satellite Phones

Satellite phones give voice and text service from anywhere in the world. That way you have a two-way conversation with Global Rescue. This is particularly good for telehealth consultations, or situations where you need to convey complex instructions. Iridium satellite phones cover the entire globe and Inmarsat phones cover everything except the poles. The Iridium 9555 satellite phone is the most affordable, but the Iridium Extreme adds a dedicated SOS button which will send your location to Global Rescue for immediate notifications and specific positioning. Unlike cell phones, you can purchase Monthly Plans that you only activate when needed, making satellite phone service very affordable over the course of the year.

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Satellite Trackers and Messengers

Satellite trackers and messengers are smaller, lighter and more affordable than satellite phones. While they lack the ability to make a voice call, they can provide two-way text messaging which is very useful in an emergency, and have other convenience features that hunters, hikers and boaters love like live tracking, the ability to check in or send messages to friends and family. Two-way satellite messengers from Garmin InReach and SPOT have initiated thousands of rescues since their introduction and have become a trusted way to call for help.

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IF I'M TRAVELING, WILL GLOBAL RESCUE FLY ME HOME ON A PRIVATE PLANE IF I GET SICK? 

If you require hospitalization and wish to go home, Global Rescue will transport you there by the medically indicated form of transport. Global Rescue will determine the mode of transport, taking into account member safety, treatment and comfort concerns. 

WILL GLOBAL RESCUE REIMBURSE ME FOR MEDICAL EXPENSES OR THE COST OF MY VACATION? 

Global Rescue is not an insurance company and thus cannot reimburse members for either the cost of treatment arranged by the member or the member's trip costs. Members who have purchased Global Rescue Signature Travel Insurance will be covered for their medical expenses up to $100,000. 

IF I HAVE SIGNED UP FOR SECURITY SERVICES, WILL GLOBAL RESCUE EVACUATE ME FROM AN ACTIVE WAR ZONE? 

If the situation in a country deteriorates to the point where an official declaration is made or it is clear that the member will suffer imminent grievous bodily harm, Global Rescue will deploy and rescue the member, bringing them to the nearest safe location prior to evacuating them back to their home country. 

DO I HAVE TO BE AN AMERICAN CITIZEN TO JOIN GLOBAL RESCUE? 

Global Rescue membership is available to anyone, regardless of their country of citizenship. Global Rescue will transport and evacuate members to their choice of hospital in their home country. All prices quoted for memberships are listed in U.S. dollars (USD). 

IF I'M HOSPITALIZED AND WANT TO BE TRANSPORTED TO JOHNS HOPKINS MEDICINE TO RECEIVE TREATMENT, WILL GLOBAL RESCUE TRANSFER ME TO A JOHNS HOPKINS MEDICINE FACILITY? 

Global Rescue will transport members to the domestic hospital of their choice, whether they choose Johns Hopkins Medicine or another healthcare facility. Global Rescue cannot guarantee that there will be space available to admit the member, however. We will attempt to accommodate member's preferences if possible and work with the receiving hospital to both gain admittance for the member and manage all of the logistics of the transfer. 

CAN GLOBAL RESCUE SEND AND RECEIVE DATA FILES, FAXES, PACKAGES, ETC? 

Global Rescue is equipped to both send and receive information to and from members in a variety of forms. Operations centers are equipped with state-of-the-art systems and sufficient bandwidth to send, receive and work with data intensive transmissions. Additionally, Global Rescue has relationships with worldwide couriers who can often provide physical delivery of critical documents and test results on a more rapid and geographically diverse basis than commercially available means. Shipping charges not related to a transfer or performed for members' convenience will be the responsibility of the member. All transmissions regarding cases that result in a transfer are included in the price of membership.  

WHEN CAN I ACTIVATE THE FIELD RESCUE SERVICE? 

Global Rescue provides Field Rescue services to members anytime they become injured or ill in a location where serious permanent injury or death could result. For example, Global Rescue regularly provides Field Rescue services to members in the backcountry suffering from altitude sickness and orthopedic injuries, including sprains and broken bones. Please refer to the Global Rescue Member Services Agreement for more detail. 

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